FAQS
Shipping Information
How do I track my order?
Tracking details are provided in your confirmation email for all orders. Items are shipped within 5 business days of processing. Please allow delivery carriers 5-7 business days for order delivery. If your order hasn’t arrived, please contact us at info@palomanegra.co.
What are the shipping options available?
We offer standard shipping options. The delivery time and cost depend on your location.
Do you offer international shipping?
We currently do not offer international shipping. However, we are actively exploring options to make this service available in the near future.
Return and Exchange Policy
What is your return policy?
Due to the unique nature of our products, we do not accept returns. However, in the unfortunate event of damages occurring during transit, please contact us at info@palomanegra.co and we will promptly process a refund or replacement.
About Paloma Negra
What does it mean to be "Paloma Negra"?
The essence of a Paloma Negra represents a significant cultural aspect of Mexico, las rancheras, but it also represents a woman, or a Paloma Negra, who embodies boldness, liberty, and a desire to live life on her terms despite existing social expectations.
How and where are Paloma Negra products made?
Founded by Mexican sisters, Paloma Negra crafts its products in the United States with a deep commitment to quality and intentionality. Our creations are rooted in the essence of native Mexican ingredients, meticulously sourced directly from Mexico through collaborative partnerships with multigenerational family businesses.
What are the key ingredients in Paloma Negra products?
At the core of our formulations are agave fiber, tepezcohuite and prickly pear seed oil. These thoughtfully selected materials and ingredients not only enrich our products with antioxidants, anti-inflammatory, and skin enhancing properties but also evoke a connection to our Mexican heritage.
Wholesale Information
How can I become a wholesale partner?
Becoming a Paloma Negra wholesale partner is easy! Simply email us at info@palomanegra.co and our team will reach out to you as soon as possible.